Customer Support
If you have a question about any payment,
fill the form below and we will get back to you.
At FlexFactor we do not initiate any payment transactions. We just process transactions initiated by the merchants using our services.
If you feel that you have been incorrectly charged, please leave your details on the form here and we will immediately investigate.
Our customer promise
No additional Fees:
FlexFactor does not charge you any additional fees other than the actual agreed price of the purchased product.
No Credit Bureau Impact:
FlexFactor purchases invoices from merchants. This is not a loan. There is no change to existing lines of credit or balance limits. FlexFactor does perform soft bureau checks to help get a better outcome for you but with no impact to your credit profile.
No Collections:
FlexFactor does not have a post collections process.
No Data Sharing:
FlexFactor is a payment partner to merchants and uses data to help complete the transaction to allow you to complete your purchase even if your payment transaction experiences some issues. We have a robust privacy policy in place and do not monetize customer data any other way other than to facilitate the customer purchase.
Refunds:
Refunds work just like a regular refund for other payment types including credit and debit cards or a buy now, pay later offer. The merchant has all of the transaction information. If they accept the refund per their merchant terms & conditions, they can confirm a credit to you, and
FlexFactor will process the refund.
In some cases, you will also receive from us, on the confirmation email, a link to request a refund directly.
Card Statements:
To make things easier for you, we use dynamic descriptors so that your purchase will appear on your monthly card statement with the name of the store or merchant where you made the purchase.
