The AcceptIQ Platform
Our AcceptIQ platform offers a unique combination of capabilities which unlocks a global industry-leading decline recovery solution for top eCommerce brands.
We leverage decades of real-time analytics experience to evaluate payments data and broader customer information to convert declines into successful orders.
The decline recovery magic happens at no risk to the brand, and at no cost to the consumer.
Solution Highlights
We take care of all checkout failures due to payment declines, not just fraud
There are many companies that offer services to assess potentially fraudulent transactions, but fraud represents just a small percentage of all checkout failures. FlexFactor covers 100% of decline codes including ‘Insufficient Funds’ and ‘Do Not Honor’. Additionally, we have solutions for both Customer and Merchant Initiated Transactions.
Frictionless and Real-time
We have a unique ability to manage a failed checkout in a frictionless manner. No re-keying of the payment details, no registration, and no poor customer experience.
Most of the time, customers do not need to do anything!
We take full liability for the purchases we approve
We do not provide a “risk score” or a recommendation. We settle the purchases that we accept to merchants via our service and then manage the customer’s repayment separately. And if we do not get paid by the customer, we bear the full loss.
Highly Scalable and Cloud Native
The AcceptIQ platform leverages a blend of AI models, seasoned business rules engines and fraud screens to generate decision outcomes. The platform can be integrated directly by the merchant, or via our growing number of already integrated gateways, eCommerce platforms, and checkout partners.
Our Customer Promise
We are committed to helping customers get the product they want, using the card they choose, within the limits they already have, and at no additional cost to them.
Transaction Flow
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Step one:
Initial Payment Attempt
The Customer provides payment details at checkout using your existing checkout page.
If the payment is successful, FlexFactor remains invisible.
If the payment is declined, rather than showing an error message, the transaction is sent to FlexFactor in real time.
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Step two:
Real Time, Embedded Decline Resolution
FlexFactor assesses the transaction and determines eligibility within a couple of seconds.
In most cases FlexFactor's approvals are invisible to the customer as they do not require any customer interaction. Customers whose transactions are rescued by FlexFactor, receive the product or service as if their payment transaction was successful.
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Step three:
Post Payment
The order is completed and the customer receives confirmation.
The customer’s payment method is charged at a later date using a dynamic descriptor, ensuring that the merchant’s name is displayed on the customer’s statement.
Businesses of all sizes grow with FlexFactor
On average, payment declines represent a 5-30% loss in sales. For digital commerce, over 80% of declined payments can lead to losing the customer altogether so the lifetime revenue impacts really add up.
FlexFactor will significantly reduce the numbers of sales lost due to failed payment transactions. We can grow your eCommerce sales by 5% or more.
Revenue Impact
The Tech Stack
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FlexFactor can be integrated directly by large merchants, or via our numerous integration partners. In a couple of days, you'll be live with our service.
Transaction Tech Stack
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The AcceptIQ platform blends AI models with business rules and fraud detection models to assess declined transactions in real time. We deliver the higher cure rate in the industry for both Customer Initiated and Merchant Initiated Transactions.
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For each declined transaction sent to our service, you'll receive our response within a couple of seconds.
All saved transactions automatically become sales, with zero risk for you and no additional cost to the customer.
